Refund Policy

Services

No Refunds for Completed Services: Once a service has been performed, refunds are not available. If you are dissatisfied with the results, please contact us within 48 hours, and we will work with you to resolve the issue.
Prepaid Packages or Memberships: Prepaid services, packages, or memberships are non-refundable. Unused portions may be transferred to another individual with prior approval.
2. Products

Eligibility for Return: Skincare products may be returned for a refund or exchange within 7 days of purchase, provided they are unopened, unused, and in their original packaging.
Non-Returnable Items: Opened or used products, as well as items purchased at a discount or as part of a sale, are not eligible for return.
Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 3 days of receiving it, and we will arrange for a replacement or refund.
3. Cancellations and Rescheduling

Cancellations: If you cancel your appointment with at least 24 hours’ notice, any prepaid fees will be credited to your account for future use. Refunds are not available for cancellations made with less than 24 hours’ notice.
Rescheduling: You may reschedule your appointment with at least 24 hours’ notice without penalty. For late rescheduling, a fee may apply (see our cancellation policy for details).
4. Special Circumstances
We understand that emergencies happen. If you are unable to use a service or product due to extenuating circumstances, please contact us directly to discuss your options. While refunds are not guaranteed, we will strive to find a fair resolution.

5. Refund Process

Refunds, when applicable, will be processed to the original payment method within 7-10 business days.
If the original payment method is unavailable, we may issue a credit toward future services or products.
6. Contact Us
For refund inquiries, please contact us at:

Email: Info@roequiteskin.com